No Competition In Your Rear View Mirror? That Usually Means Trouble

rear view mirrorAn interview in on of my favorite trade journals talked with someone who had started a very successful manufacturing business.  Most of the interview had good insights about starting and maintaining a business, but I was shocked at the founders answer to this question:

When asked about his competition, his response was that “we take pride in not concerning ourselves with it.  The moment we look back, we are no longer leading.”

If you are not willing to look back to see who might be nipping at your heels, then don’t be surprised when you look forward and see someone who you always thought of  as your trailing competition is now leaving you in the dust.

It’s great to see yourself as the leader, but that isn’t worth much if no one’s following.

TheTapeworks.com
Voice 866-386-8335
Fax 800-327-6651
Email sales@harrisonbros.com

Harrison Bros. Inc.
47 North Chatham Pkwy.
Chapel Hill, NC 27517

Is It Time To “Fire” Some Customers?

One of the most annoying platitudes in all of business is “the customer is always right”. Who are you kidding?

Here’s where that old trope gets it wrong

Any business that automatically stands on the side of the customer instead of their own employees is going to be a very unhappy place to work. While it is true that without customers, there is no business, it is also true that with only demanding, entitled and arrogant customers, there is no need for the business.

Want a happy workplace?  You can start here

A happy company exists first for its employees and second for its customers. Employees who feel valued, who feel secure and who feel empowered will find a way to see to it that the customers are happy without the loss of face, the surrendering of dignity or the lack of self worth that comes from always putting the customer first, regardless of how unreasonable they are.

If you can have confidence that by empowering employees to meet reasonable expectations from your customers, then they will soon believe that exceeding those expectations will keep the customer coming back.

If this describes a customer, it’s time to let them go

If the customer is unreasonable, has unrealistic expectations or thinks that they own you because you want their money, they you need to fire them. There is somebody else ready to take their place.

TheTapeworks.com
Voice 866-386-8335
Fax 800-327-6651
Email sales@harrisonbros.com

Harrison Bros. Inc.
47 North Chatham Pkwy.
Chapel Hill, NC 27517